Quantifying Customer Service Levels

 

Do you know how to quantify your Customer’s Satisfaction levels? This video by Bain & Company takes a unique look at how to measure success and what better company to showcase the use of the Net Promoter Score (NPS) then, ZAPPOS. The video provides so much more then a metric and how world class, well, is really, world class. As ZAPPOS CEO, Tony Hsieh would say, “Just Deliver Happiness”. What are you doing today to deliver world class customer service? Enjoy