Do you know how to quantify your Customer’s Satisfaction levels? This video by Bain & Company takes a unique look at how to measure success and what better company to showcase the use of the Net Promoter Score (NPS) then, ZAPPOS. The video provides so much more then a metric and how world class, well, [...]
Patrick Bet-David shares the difference between Customer Service & Customer Experience. Enjoy…
Your phone-controlled Range Rover helps you get out of a jam. Inspired by James Bond and Tommorow Never Dies? Tight parking spot? Proper height clearance? At 4mph and safety features built in, Q may not need you to sign all those waivers.
KFC is fingerlickin’ good. But using your smartphone while enjoying KFC will leave a not so good fingerprint on your touchscreen. That’s why KFC is testing the Tray Typer, a durable paper tray that transforms into a super-thin, rechargeable wireless keyboard when you connect your smartphone via Bluetooth. KFC handed out the Tray Typer with every [...]
It may not be the real deal coffee art, however, it doesn’t matter. It’s the Customer Experience that counts. Ripples is the new art of coffee as they will tell you, a machine that allows personalization ending with an emotionally caffeinated experience. Art is subjective, it’s the Customer Experience that counts.