IDEA AGENT & CATALYST OF CHANGE.
I help organizations better manage, service and support their customers by combining user insight with the right strategy, research, and technology. #Change
Wayne Jagoe focuses his high-energy and passion on helping his Clients create Exceptional Customer Experiences by uncovering the uncoverable.
Wayne is the author of Eat This! “Observations of Successful Restaurateurs”, based on his experiences in the Hospitality Industry. Eat This! now includes observations from a wide-range of industries and organizations translating into successfully providing an Exceptional Customer experience. “This book perfectly distills the universal lessons of the hospitality business. Happy customers are a key part of any enterprise and Wayne Jagoe’s entertaining stories perfectly illustrate just how simple success can be”. Chef Michael Smith, Host of Chef at Home, Chef at Large, and the Inn Chef on the Food Network Canada.
In 1997, Wayne founded DineAid.Com, the first online Dining Guide in Atlantic Canada, [Precursor to Yelp] which was later sold to Kostuch Publication in 2003.
Wayne graduated from St. Andrews Community College, where he won the Judson Food Creativity Award, Student of The Year and served his Royal Highness Prince Andrew, Duke Of York at the Bicentennial of Fredericton. Wayne’s culinary background and personality led him to be featured on The Leading Edge television series, appear as Guest Chef on Maritimes Today and then later on CBC Television with his own cooking segment, Cooking 101.
Wayne has also tried and failed with the development of a number of business concepts throughout his career. Why share his failures so publicly with one of Canada’s Top Podcasts, The Boiling Points’, Episode #65, Facilitating Forward From Failure? As Richard Branson stated; “Every person, and especially every entrepreneur, should embrace failure with open arms. It is only through failure that we learn. Many of the world’s finest minds have learned this the hard way – here are some of Richard Branson’s’ favourite quotes on the importance of failure, and the road to success.“